Shipping Policy

We use PostNL as our standard carrier for all our shipments. In some cases we may deviate from this. For example, in large orders, Rosuz surprises or urgent shipments.

Delivery time

We have a standard delivery time of 1 working day. We only ship on working days from Monday to Saturday except on national holidays. You will automatically receive an email when your order has been sent.

Track & Trace

You will receive After shipping you will automatically receive an email with the Track & Trace code of your order. You can use this code to see your order on the PostNL website or in the app where your order is.

Pick up yourself

You can pick up your order yourself in Arnhem. Please note! This is not a store. You must to make an appointment here. You can also pick up your order at a PostNL collection location, you can indicate this with the PostNL shipping method after you have entered your address. Our system will automatically let you see nearest pick-up locations.

Urgent delivery

It is also possible to have your order delivered urgently, for example package on the same day. For this you can contact us. We charge a price of €49,- for every express delivery within the Netherlands.

Rosuz surprises

If you For Rosuz surprised you have chosen we will personally take your order deliver to the recipient on the date, time and address of your choice. Rosuz charges a price of €49- throughout the Netherlands. Please note! If the recipient is not at home, we will try to deliver the gift to the neighbors. to be delivered. If the neighbors are not home, we will take care of it product back and send the product (without the foil balloons) to the Next day delivery to recipient via PostNL.

Postage costs

For the shipping of standard packages we charge our own shipping costs. carrier PostNL. These costs are automatically calculated by the system depending on the weight and size of your order. Once you have received your address When you enter your order, the various shipping options and the associated costs.

Insured shipping?

The risk of damage by the carrier is minimal, but the chance exists that it happens. It is possible for an additional cost the product have it shipped insured, so that you will be reimbursed if it is damaged In other cases you must arrange this with the carrier yourself. to act.

Shipment Damaged?

If you are at If you receive your order and see that the packaging is damaged, we recommend that you to refuse the shipment. If you accept the package anyway, this is at your own risk. risk. Please contact us immediately contact Please contact us if this occurs.